Checklist for How to Choose New Security Vendor

Choosing a new security vendor to add into your product stack is like finding the missing piece of a puzzle. We know you’re not taking this evaluation lightly, so we wanted to throw together some questions to help you get started.

Checklist for How to Choose New Security Vendor. Source: WatchGuard
Checklist for How to Choose New Security Vendor. Source: WatchGuard

This helpful checklist breaks down all the essential questions you should be asking when choosing a security partner into the following categories:

  • Pricing
  • PSA/RMM technologies
  • Security solutions
  • Sales & technical training
  • Account manager & field support
  • Product & solution

Content Summary

Flexible Pricing
Out-of-the-Box Integrations
PSA/RMM Technologies
Security Solutions
Sales & Technical Training
Account Manager & Field Support
Product & Solution

Choosing a new security vendor to add into your product stack is like finding the missing piece of a puzzle. We know you’re not taking this evaluation lightly, so we wanted to throw together some questions to help you get started.

Flexible Pricing

You require solutions that are priced and packaged in a way that meet your business needs. Whether you leverage a recurring revenue model or a more traditional packaged offering, ask the following questions to make sure your vendors can meet your needs.

  • What percentage of your partners identify as an MSP? Solution Provider? VAR?
  • What percentage of your partners leverage a recurring revenue model?
  • How can you help us build our business?
  • Can your solutions be purchased on a subscription basis?
  • Are your offerings available in the Cloud to minimize my upfront cost of ownership?
  • Do you have any resources that can help me as I make this transition?

Out-of-the-Box Integrations

Whether you’re looking for solutions that integrate with tools that help you run and manage your business or other security solutions you’ve already deployed, you need to make sure that any new solution doesn’t cause conflict with your existing implementation. Here are some questions to keep in mind.

PSA/RMM Technologies

  • Do you have an out-of-the-box integration with __________________________?
  • How does this integration work?
  • Do you have any documentation or resources to support this integration?
  • How many of your partners are using this integration?
  • Can I speak with one of them as a reference?

Security Solutions

  • Do you integrate with _________________________________?
  • What documentation do you have to support this integration?
  • Who can help me should I need assistance?

Sales & Technical Training

You need vendors that can provide your team the technical and sales training they need, regardless of their experience working with security solutions. Here’s some questions that can give you greater insights into the type of training that vendors offer:

  • What type of technical training do you provide?
  • Do you offer demo or lab equipment?
  • How long should we expect technical training to take?
  • What type of sales training do you offer?
  • Who from your organization provides this training?
  • How much does this training cost?

Account Manager & Field Support

Having quality support in the field is critical for your business success. Not only are these the people you depend on, they are also your advocates within the vendor’s corporate organization. Learn more about these critical people in your business with the following questions:

  • How long has my account manager been with the company? Where were they working before?
  • What can we expect from our account manager for business planning?
  • What’s the best way to communicate with our account manager?
  • What marketing resources are available to me from corporate and the field?
  • What local technical resources will be available to me?

Product & Solution

At the end of the day, you need a solution that you can depend on to protect your customers. Regardless of the other factors that influence your decision on which vendor to work with, here are some questions to determine if the product is the right fit for you.

  • How are your products and services packaged?
  • Do you have any performance or security efficacy testing we can review?
  • What solutions can I add to my services or product portfolio?
  • Is this a solution you have implemented in your business?
  • Do you have any third-party testing to validate your performance and security claims?

Source: WatchGuard