Drive Key Customer Satisfaction KPIs with Remote Condition Monitoring

In service, the most important metric is customer satisfaction. A customer whose equipment is up and performing to specification is a happy one—but your team might lack the insights they need to improve first-time-fix rates (FTFR), mean time to repair (MTTR), and other key KPIs. This article explores how remote condition monitoring unlocks actionable data […]

Internet of Things News Headlines Update on September 24, 2020

Ericsson will enable the sale of managed IoT connectivity for global CSP (communications service provider) partners on Amazon Web Services (AWS) Marketplace. Read more at > Simplifying the purchase and deployment of cellular IoT connectivity Mitsubishi drivers in the USA can schedule and manage service appointments at dealerships from the My Mitsubishi Connect app […]

Outdated IoT Assumptions and Misconceptions about Remote Monitoring

New technology is making preventative and predictive maintenance easier than ever. But industry mindsets that haven’t kept pace with technology can be a huge roadblock for service teams focused on attracting—and retaining—customers. In this article, you’ll learn: What preventative maintenance looks like—both for you and for your customers How the Internet of Things (IoT) products […]

Internet of Things News Headlines Update on September 15, 2020

Intel is collaborating with Baidu in artificial intelligence (AI), 5G, data centre and cloud computing infrastructure. Intel and Baidu executives (Zhenyu Hou and Rui Wang) discussed the trends of intelligent infrastructure and intelligent computing, and shared details on the two companies’ strategic vision to drive the industry’s intelligent transformation within the cloud, network and edge […]