Selling Unified communications-as-a-service (UCaaS) in Regulated Industries

Unified communications-as-a-service (UCaaS) is an affordable, scalable solution that lets businesses optimize communications with their clients as well as their ever-more-mobile employees. It also provides channel partners with monthly recurring revenue. One problem: In regulated industries, adoption may be stalled by compliance concerns. In your role as a trusted adviser, you can help by vetting […]

Enterprise Video Use Cases Beyond Video Conferencing

Enterprise video is a massively growing part of digital business. It’s also about more than just video conferencing: There are multiple — often intersecting — enterprise video use cases that in turn demand the kind of technical expertise partners bring to the table. It all adds up to significant market opportunity for channel pros. In […]

Making Unified Communications and Collaboration-as-a-Service (UCaaS) Transition

Modern businesses need much more than just a telephone — and even email — for communications: They must give their users the ability to exchange texts and collaborate via audio and, increasingly, video conferences, and to do so from the road. Unified communications and collaboration-as-a-service (UCaaS) providers can capitalize on this need. As the enterprise […]

Managing Modern Enterprise Scale APIs and Microservices

Today’s best digital business innovators have mastered how to balance agility, cost, responsiveness, and security because they know how to manage APIs and microservices. They are the “unicorns” that change the world and reach new heights of business success with streamlined application integration and rapid, agile development of exceptional new customer, partner, developer, and employee […]

Five Principles to Transform Customer Experience with APIs and Realize Potential of Omnichannel

Your customers aren’t just interacting with your business via a website or a brick-and-mortar store. They’re accessing your brand through a wide variety of channels and devices today. Providing consistent and engaging customers experiences across all channels requires a thoughtful approach and a comprehensive strategy. For too many businesses, omnichannel means checking off individual assets […]