CPaaS Use Cases Amid COVID-19: AI, Automation and Omnichannel

Businesses that rely on on-premises contact centres faced a rude awakening with the onslaught of the COVID-19 pandemic. A key challenge for organizations relying on on-premises technology has been addressing social distancing requirements and work-from-home mandates during the quarantine. The firms are also receiving no information on agent activity and productivity in the contact centre. […]

Cybersecurity News Headlines Update on October 16, 2020

Cyber Command’s TrickBot Disruption Efforts are “Precedent-Setting”. US Cyber Command’s efforts to disrupt the TrickBot botnet mark “the first public, obvious operation to stop someone’s cyber capability before it could be used against us to cause even greater harm,” according to Columbia University cyber conflict researcher Jason Healey. Cyber Command severed communication between infected machines […]

A Brief History Of Bingo

If you ever sit there whilst playing bingo wondering how the game came into existence, then read on. Like other gambling games, bingo has a rich history. In fact, most gambling games do and many have their origins in games that were played many years ago. Some gambling games at Barbados Bingo even date back […]

Cybersecurity News Headlines Update on October 09, 2020

DHS Acting Secretary Speaks About Election Security. US Department of Homeland Security (DHS) Acting Secretary Chad Wolf told an audience at the Cybersecurity and Infrastructure Security Agency’s (CISA) Cyber Summit 2020 that DHS has “not identified any threats that would prevent Americans from voting, or that would change vote tallies.” He also noted that final […]