[Solved] “An application is requesting access to a protected item” Error Message


Question: How to solve the problem of “An application is requesting access to a protected item” error message prompting when using Windows with AVG or Avast antivirus when trying to launch an app such as web browser? Follow below method to resolve this error message.

An application is requesting access to a protected item Error

Uninstall component on AVG
Step 1: Open the AVG User interface
Step 2: Go to Menu > Settings > Components > Software Analyzer. Select Software Analyzer and click on Uninstall.
Step 5: Restart PC.

Source from AVG Support Community: avg free on Windows XP

Disable components for Avast
Step 1: Open Avast user interface.
Step 2: Uninstall Avast > Settings > Components > SafePrice Browser Extension.
Step 3: Uninstall Avast > Settings > Components > Wi-Fi Inspector.
Step 4: Restart PC.

Source from Avast Forum: An application is requesting access to a protected item

If Error Occur on Google Chrome Browser, Disable Password Management
Step 1: Open Chrome browser and type in chrome://settings in the address bar. Alternatively, you can click on the three vertical dots in the top right corner and choose Settings.
Step 2: Scroll down the Settings window until Passwords and forms section and make sure to click the Manage passwords option.
Step 3: You will have to click the Advanced button at the bottom of the page to find this section.
Step 4: Under the Offer to save passwords option, set the slider to off.
Step 5: Go back to Settings windows, check under the People section and try to locate the Sync option and click on it.
Step 6: Turn off the slider next to the Sync everything option, make sure you leave everything checked except the Passwords option.
Step 7: Restart Chrome by exiting and opening it again.

If Error Occur on Google Chrome, Remove the Password and Try Again
Step 1: Open Chrome browser and type in chrome://settings in the address bar. Alternatively, you can click on the three vertical dots in the top right corner and choose Settings.
Step 2: Scroll down the Settings window until Passwords and forms section, make sure to click the Manage passwords option.
Step 3: You will have to click the Advanced button at the bottom of the page to find this section
Step 4: Check under the Saved Passwords section and try to locate the site which is causing these problems. Click on the three dots next to the problematic website and choose the Remove option.
Step 5: Restart Chrome by exiting and opening it again.

Source from Google Chrome Help Forum: “An application is requesting access to a protected item” on launching Chrome

Re-import certificate without Strong private key protection option enabled
Following steps will provide the process to export private key and certificate from the browser as .pfx file and import back in without selecting strong encryption.

To Export your Certificate/Key Pair from Microsoft Internet Explorer:
Step 1: From the IE menu bar, click on Tools > Internet Options > Content tab.
Step 2: Click Certificates button.
Step 3: In the Personal tab, select the certificate you wish to export.
Step 4: Click on Export > Next > Yes, export the Private Key option > Next.
Step 5: Select the option Include all certificates in the certification path if possible. Do not select Enable strong protection. Click on Next.
Step 6: Enter the password to protect the certificate and private key being exported. Enter this password again to confirm then click Next.
Step 7: Browse to the directory where you wish to store the file and select a file name( you need to save it as .pfx file).
Step 8: Click Save > Next > Finish. You should see the message The export was successful.

To Import your Certificate/Key Pair into Microsoft Internet Explorer:
Step 1: From IE menu bar, click on Tools > Internet Options > Content tab.
Step 2: Click on the Certificates button > Import.
Step 3: Select the .pfx certificate file > Next.
Step 4: Enter the password that was used to protect the file and select the box Mark the private key as exportable.
Step 5: Do not select Enable strong private key protection. Click on Next.
Step 6: The box Automatically select the certificate store based on the type of certificate should remain checked. Click on Next > Finish. You should see the message The import was successful.

Source from digicert KB: Warning “An application is requesting access to a protected item”