Below six important questions that should inform your decision-making when it comes to engaging SaaS vendor. this comes down to an effective contract negotiation that is fair to all parties with understanding of expectations on all sides. Before you sign on any contracts with SaaS provider, here are six contract negotiation tips that you should consider:
#1 Does the SaaS provider have SAS70 and IT audit reports?
#2 Does the SaaS provider have published SLAs?
#3 Do you have a dedicated project manager?
#4 What kind of disaster recovery (DR) and business continuation resources (and insurance) does the vendor have?
#5 Check your exits as well as your entries into the contract
#6 Get around boilerplate contract arguments